eNetworking 101: The Blog

Thursday, March 13, 2008

Penelope Klein interviewed about the library camp/unconference

WAMC, Northeast Public Radio, heard about the unconference held in East Syracuse last week and was intrigued. That led to an interview this morning with Penelope Klein, one of the unconference organizers and a three-minute news story.

It would be interesting to know how the reporter heard of the event. I'm guessing that he heard about it while covering the Library Lobby Day in Albany on Tuesday. Or perhaps a little birdie whispered it in his ear. No matter -- the more people who hear about unconferences, the better!


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Wednesday, March 5, 2008

Library Camp @ Syracuse, part 6

The afternoon break out session I hosted was "Intellectual property, digital rights, DRM, and copyright." Maureen Southorn was the scribe. Six of us discussed a broad range of topics and the resources posted in the wiki reflect that. We even talked about plagiarism!

Now we're in the wrap-up session and people are reporting on all of the sessions that were held today.

Our first library unconference in Upstate New York will soon come to a close. The feedback has been very positive, with people being appreciative of level of interaction. Even our two speakers today liked the format. Two participants just said -- "It was lovely." "Engaging."

I t-h-i-n-k we may do this again!


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Library Camp @ Syracuse, part 5

Ellen ReynoldsEllen Reynolds, from the Pioneer Library System, is out afternoon keynote speaker. Her topic is “Does Your Collection Need Analysis?” Upfront she mentioned Ranganathan’s Five Laws of Library Science.

Collection management basics:

  • Analyze
  • Evaluate
  • Plan
  • Fund
  • Build
  • Organize
  • Access
  • Market

What are the collection numbers (received from ILS reports)?

  • Number of items in the collection
  • Percentage of an area (970s) of the total collection (adult non-fiction)
  • Circulation for the area
  • Percentage the area circulation represents of the total circulation area
  • Average age (of the collection)
  • Average circulation
  • Turnover rate
  • Median age (of the collection)
  • Median circulation
  • Percentage of collection in circulation on a given day
  • Percentage of collection that hasn’t circulated

What are we looking for?

  • Holes in the collection
  • Things that have gone missing
    • Is it missing? Misplaced? Stolen?
  • Strengths
  • Weaknesses – missed purchases
  • Titles to weed
    • Primary reason for doing this analysis
  • Titles to update
  • Lost treasures
    • Could be books on the bottom shelf that no one bends down to look at.
Basic information t begin with:
  • Call number
  • Item type
  • Age level
  • Genre
  • Number of circulations
  • Date of last circulations
  • Publication date
Turnover rate is how often a book is used each year. The turnover rate differs by collection. Picture books, for example, should circulate more frequently than history books in a public library. Circulation rate will also differ by type of library.

Collection analysis can be used for budget planning. Budget projections include many calculations...what stands out is understanding what the collection should entail and then the cost of creating that collection (as well as how long it will take to build that collection).

Can you increase circulation and turnover, while decreasing the size of the collection and decreasing the age of the collection? Yes! She is showing us a chart from Sodus Free Library that demonstrates that.

When looking at specific books, Ellen also tells libraries to evaluate these things for a specific title:

M - Misleading
U - Ugly
S - Superseded
T - Trivial
I - Irrelevant
E - (Available) Elsewhere

The process that Ellen goes through with libraries is not haphazard. Some libraries may not be happy with the results and she is okay with the fact that some libraries will not weed as fully as she recommends.


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Library Camp @ Syracuse, part 4

Well, the session "Print vs. Digital" has turned into a small conversation. We started very much off-topic and then began talking about why managing digital collection is important.

Each aggregator defines full-text differently. You have full-text articles. A publication, however, may not include all its articles in the digital version. So the publication is not full-text. In addition, several issues may impact the content, such as copyright and the publishers ROI on the content.

Publishers don't always notify libraries -- in a timely fashion -- the changes to their electronic resources.

Digital collections can tremendously increase a library's holdings without using more space in the library.

Managing the digital resources requires gross attention to detail.

Given the hassles, why provide digital resources? Increased access. It is also easier for the user (less hassle).

How do the publishers handle "walk-ins" who use college resources?

Who has ebook collection development policies?

This session really became an education session for the four student volunteers. Class was in session!


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Library Camp @ Syracuse, part 3

Ed Shephard talking with participantsThis is day #2 of the Library Camp and we'll be focusing on collection development. Technically today is called the Collection Development Conference. Our first speaker is Ed Shephard, who is the Head of Collection Development & Management at Binghamton (NY) University Libraries.

[Yes, today we have two keynote speakers as well as eight unconference breakout sessions, then a Reporting Session at the end of the day.]

His themes...first he thought of "Challenges in the Age of Libraries 2.0," but then based on the discussions yesterday, he has selected "Adapt & Adopt." He is not going to talk about the traditional challenges that libraries face in collection development. Instead he going to talk about the new challenges (overall decisions and duties).

The "business" of collection development:
  • The business models -- used within the industry (publishers) -- keep changing. This is shifting under our feet all the time (quick sand):
    • Cost shift
      • Shift from physical production to digital production
      • From physical inventories to...
      • In our services are being provided
      • In libraries, we know do electronic maintenance of our collections, not just physical maintenance.
        • From "check in" to "check on." We used to check-in print collections (serials), but now we need to check on our collections (electronic collections). Libraries need to shift their resources to work with their electronic collections, not with the print collections.
          • At BU, the print serials are not placed on the shift; they are sent straight to the annex and available by request. That has created a new work flow within the library.
    • Fair pricing models
      • How do you come up with fair pricing models that take into account 24/7 access, etc., for publishers and libraries?
        • FTEs, number of seats, consortial bundling
        • Need to negotiate (which some librarians are not comfortable doing)
        • Need to maintain access to paid content, which is crucial
        • Licensing agreements dealing with interlibrary loan (ILL)
          • Fair use in the electronic world
      • The BIG DEAL
        • One of the elephants in the room
        • Must you take content you don't want in order to be part of the deal?
          • Can NYS get to a point to where it is on the same model as Ohio or California?
        • Political considerations
        • Libraries cannot afraid to have several "big deal" packages
        • The three big aggregators (for academic libraries) are EBSCO, Gale and ProQuest
      • Bundling & unbundling
        • A problem is when publishers pull out of a bundle in order to go out on their own
        • Exclusive deals
      • The Open Access / Non-profit movement
        • Still in its infancy
        • Archival integrity
      • Left field future scenarios
        • the disappearance of format as a crucial element
    Library 2.0:
    • What interactions can we make using Web 2.0?
    • What are libraries doing? People ask the question at conferences as if doing informal environmental scans.
    • Library 2.0 may be more developed in public and school environments, although making in-roads in the academic environment
    • Increase communication and connection with users
    • RSS feeds help people keep current with the literature (Current Contents, current awareness)
    • On-demand provision
      • New ways of receiving direct requests to the library
      • What is the role of the user in collection development decisions?
      • Turning ILL requests, for example, into actual purchases
      • What level of review and approval is needed (and by whom)?
      • Moving away from "just in case" model of collection development to "just in time."
      • As print runs become smaller, will the book really be available when the demand occurs?
    • Social tagging
      • Faceting built upon some of the capabilities of the ILS. Helps the user see information differently.
      • The lack of uniformity, defined vocabulary, unmediated -- could make this concept less useful to users.
      • If unmediated, would it lead to an unwieldy mess? Can we maintain a balance.
      • Is this better left to individuals to implement in their own information space, rather than being imposed on everyone? Could users (and their tags) be connected to each other, as appropriate? Do we have systems sophisticated enough to do this?
    • Information provider services
      • Putting you eggs in one basket
      • What are the fiscal constraints? Are your decisions price driven or politically driven?
      • Are their self-composed restraints (e.g., IP authentication)? Staffing? Expertise?
      • Multiplicity of interfaces
        • How many can we have?
      • What is the role of federated search?
        • Binghamton Univ. is using MetaLib
        • Can libraries get providers to unbundle their content from their services?
        • Search across multiple sources. Searching using one interface.
          • There are limitations.
          • Lowest common denominator searching.
    • Archiving
      • Serials and ebooks
      • How long will vendors keep content available?
      • Will they bail on archiving due to the lack of return on investment (ROI)?
      • JSTOR
      • Keeping track of who owns and has access to what.
    • Repositories
      • Implications on space and staff
      • Local considerations
      • Mostly "overcome-able" with time
      • Browsability
      • Can institutions share collections? While that may have a positive impact on cost, what does that do to browsing?
      • People like the Amazon model of table of contents and sample text.
        • Adding services (such as these) means adding costs.
    Collection development needs to be sure that any cost savings are using to enhance services and the collection.

    How will this affect the concept of "collection development"?
    • "Building" a collection?
    • Permanency?
    • Content vs. services
    • Financial sustainability


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Tuesday, March 4, 2008

Library Camp @ Syracuse, part 2

The final breakout session of the afternoon for me was "Implementing & Using Technology" with 10 participants. Mark Costa was the host and Bradley Shipps was the scribe. We talked about the breadth of technology that is used by -- or under the preview -- of a library including computers, TVs, projectors, MP3 players, etc. While we and our users must be aware of the technology, our goal is the use of content. We talked about the smart house and other places were technology is available yet not the focus.

"We like the technicians in the garage." We, unfortunately, need to be able to troubleshoot, select the correct technology for our patrons, etc.

100_1184Now the final session -- the wrap-up or Reporting Session -- is going on. Every host is going through three things that stood out from each session.

This has been a wonderful day! There has been lots of conversation and many ideas exchanged. Tonight there is a session on gaming (board and electronic), then tomorrow is the Collection Development Conference.


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Photos from Tuesday night.


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Library Camp @ Syracuse, part 1

Today is the first day of our Library Camp and today's focus is The Future of Libraries. We have more than 80 people who have signed up for the two-day event, including librarians from school, academic, public, and special libraries (hospital & museum) as well as a couple consultants and a couple of SU faculty members. People have come from Buffalo, Rochester, Binghamton, Watertown, Albany, and Corning -- so this is truly an Upstate NY event.

Feedback so far is very positive. People like the conversations, the ability to "talk shop" during the sessions. One person mentioned that the unconference is calm, less hurried than normal conference. People have shared ideas and web sites. People are offering support to each other, which is very appreciated.

100_1169The first session I was in was "2.0 Show and Tell" which had 24 participants. Jen Sullivan was the host of the session and Kat Burturla was the scribe. Since this was the first unconference session of the day, the conversation started slow, but once it started, it kept going! People mentioned that they (the librarians) are more advanced using 2.0 tools than some of their patrons. They need to be able to use and teach about the tools, since their patrons are coming to them for help. Some grandparents are feeling pressured by their grandchildren to learn and use some of the social networking/web tools. Others mentioned that students don't want to be networking through Facebook, etc., with library staff.

One person mentioned that the need to prove return on investment for these tools. Just knowing about them is not enough. Can we prove the benefits?

One person said that she is building the library's web site using HTML, not only to keep it simple but also because that meets her users' needs.

Tools/sites mentioned including:

The second second in the Technology Track was "Open Source" with 13 people. Mark Costa was the host and Kathryn Lulofs was the scribe.


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We also talked about open access journals (content) while "open source" is the structure.

What is a librarian's role in open source?

The error rate on Wikipedia is similar to the error rate on a printed encyclopedia. However, errors in Wikipedia can be corrected more quickly.

After a buffet lunch (excellent food), the third session was "Social Networking" with 13 people Kathryn Lulofs was the host and Mark Costa was the scribe.

We began by brainstorming ideas for a school library system on doing a "teleconference" using different web-based tools. She took lots of notes and walked away with ideas to follow-up on.

A participant from RIT showed us the widget that they built for searching their library catalogue from Facebook. Ken from Buffalo State showed the Meebo Me widget that he has placed in Facebook for doing chat reference. (Good anonymity and good for the deaf community, for example.)

One school librarian mentioned that students need to understand the implications for social networking tools. Since there is no access from schools, teachers and librarians cannot help students understand the pros and cons of these tools that they are using outside of the school setting.

What makes the library's homepage the community's homepage? What should be on the homepage to entice people to come back? What makes "a page" a page people will use everyday?


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Monday, February 11, 2008

Blog post: How to run a great unconference session

Today the team that is planning the unconference in Upstate New York met with our student volunteers. (See An unconference in Upstate New York) We have a dozen graduate students from the iSchool at Syracuse University that will help us with the wiki as well as during the event on March 4 & 5 in East Syracuse, NY.

While looking for information that will help then understand how unconferences work, I found this great blog post by Scott Berkun entitled "How to run a great unconference session." At the bottom are links to additional information on unconferences and conferences. Wow! I wish we had found this months ago...but I'm also glad that we found it now. First, I know there are things we can learn from the posts before our event in a few weeks. Second, I can see that we're on the right track with what we've done so far. However, I'm also seeing that we could have been more creative in the sessions that we planned. C’est la vie! We'll use the info for our next unconference.


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Thursday, January 17, 2008

An unconference in Upstate New York

Last fall, five people -- including myself -- began planning an unconference. This will be the first library unconference to be held in Upstate New York and is modeled after several that have been done in other locations. Since unconferences are still relatively new, I wanted to spend a moment and chronicle unofficially what we've been doing.

So what is an unconference?
An unconference is a conference where the content of the sessions is created and managed by the participants (generally day-by-day during the course of the event) rather than by one or more organizers in advance of the event.
When we first met to discuss the idea, we all instantly liked it, but realized we didn't know enough. So we took time to look at other unconference events and see how they were organized. We learned that there are models for unconferences, but that there are no truly firm rules. They are meant to be "loose" so they can be molded to the needs of the participants. However, we learned that the unconference held in New York City had spent a lot of time both upfront and at the start of the event deciding on topics and getting organized. We decided to try to do almost all of organization prior to the event, and to decide -- at least tentatively -- on the topics before the event begins.

With the task of deciding what topics might be discussed, we decided to do a survey (using SurveyMonkey) in order to solicit information from those who might attended. 136 people completed the survey and provided a wealth of information. The survey also included text to educate people on what an unconference is, since we recognized that most people would not know. We found that many people were indeed interested in the idea and hope to participate.

We also needed to find a location for the unconference. Space is at a premium in this area and so we have ended up holding the unconference at a local hotel. The ramification of that is "cost." Instead of being able to hold a free event (which is generally a hallmark of an unconference), we must charge a registration fee. Thankfully, a grant is being used to cover the cost of the rooms we'll use. The registration fee will be used to cover the cost of food.

In thinking about location, we considered the following things:
  • Amount of space needed
  • Access to electricity
  • Internet / wifi access
  • Parking
  • Flexibility of the location staff
  • Flexibility of the space
  • Cost
  • Access to food
Yes, it would have been wonderful to hold the event on a college campus, but parking, space and cost would have still been issues.

Once we had the space, we were able to decide the number of concurrent sessions and schedule. We will run four concurrent sessions on Tuesday (Unconference on the Future of Libraries), with 16 total sessions plus a wrap-up session at the end of the day. On Wednesday, we will have a total of 8 sessions, plus two keynote speakers, and a wrap up session (Collection Development Conference).

As you can see, our idea blossomed into two events. The Unconference on the Future of Libraries will be on Tuesday and will be run similar to other unconferences. Although there will be people to help keep the discussions going (and to take notes), there will be no formal speakers. It is expected that the participants will contribute to the topics, share information, and learn from each other. [Unconferences were born out of the idea that the people who often sit in conference presentations have a lot of wisdom that should be shared.]

The second day, the Collection Development Conference will have two keynote speakers, whose presentations will be followed by unconference sessions. I guess we can think of this as a hybrid event. BTW collection development is a hot topic these days!

Okay...so we got the location and tentative schedule...next we needed to build a wiki to house the information about this event (before, during and after). The wiki will be a constant work-in-progress as information is updated and added. It is the place where we will communicate what we're doing with the participants and we're they can also communicate with us (and each other). A wiki is a wonderful compliment to an unconference. An unconference allows "the crowd" to share its wisdom, which is the same as a wiki.

We learned from NYC that unconferences do not run themselves, so the organizing group has been meeting monthly face-to-face and communicating in-between in order to keep things moving. In addition, we're enlisting the help of 10 library science (MLS/LIS) students to help us build content in the wiki (background info on the topics) and to take notes during the event. We also hope they can help keep the conversations moving during the sessions, if there is a lull.

Some promotion of the event has already occurred using messages on Facebook and Twitter. There have also been some blog posts that have mentioned it too. So without doing much, information about the event is "out there." However, we know that promoting the event well is necessary, so beginning next week, we'll be circulating email announcements and telling people about registration.

Working on a team for this has been interesting because none of us have experience with unconferences. We each come from different backgrounds and organizations (CLRC, SCRLC, SU and Hurst Associates), and so come with lots of information. However, this is a new area for us, so we are learning as we go.

One of the areas that we struggled with was what to call this "thing." You'll see that we refer to the event as a "library camp", since several of these events have used that verbiage. We're also using the term "unconference", since that is how the event will be run primarily. Using both terms will also help us to be found through Internet search engines.

Should we name the event after our location? We ended up using a URL for the wiki that includes "CNY" (Central New York), while the text uses the term "Upstate." New Yorkers can be finicky about how the describe where they live and so our text uses "Upstate" so that many people will see this as a conference that is meant for them. (The URL can't be changed at this point.) The formal name of the two-day event has become "Library Camp @ Syracuse", which tells you both what and where. Although naming seems minor (i.e., URL & name), we learned that it was something we all felt passionately about and that likely we should have addressed sooner.

Finally, I should mention two other social networking tools that have been employed -- Flickr and tagging.

We needed a graphic for the wiki and decided to use this one from David Lee King that he took at the Kansas City Public Library and available through Flickr with a Creative Commons license.

As for tagging, one of the things we decided to do was to announce what the tag would be for the event, and the tag is "unyunc". We hope that people will use that tag if they write blog posts, post photos/video, etc., so that a quick search for unyunc will retrieve everything related to the event.

The event is less than two months away! We know there are still things to do. Already, though, we thinking about next year. Will we do this again? Will another group in the area follow our lead? We hope so!


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